Terms of Service

1. Accepting these terms

By creating an account or using Lunchboxed (our website, business dashboard and mobile app), you agree to these Terms and our Privacy Policy. If you don’t agree, please don’t use the service. You must be at least 13 years old.

2. Your account

Give accurate information, keep your password secure, and tell us if you think your account has been compromised. You’re responsible for activity on your account. One person, one account.

3. Content you post

You own what you post: ratings, reviews, comments, photos and edits. By posting, you give Lunchboxed a worldwide, royalty-free licence to host, display, reproduce, adapt and distribute it in connection with the service, including on public pages and in search results. The licence ends when the content is deleted, except for copies we reasonably need to keep for backups or legal reasons, or content others have already built on.

You promise that you have the right to post it, and that it is honest and based on your own experience.

4. Community rules

Don’t post anything that is:

• Fake, paid for, or written by someone with a conflict of interest, such as reviewing your own or a competitor’s restaurant.
• Harassing, hateful, threatening, sexually explicit, or that invades someone’s privacy.
• Spam, advertising, or unrelated to the dish or place.
• A photo you don’t have the rights to, or that shows people without their consent.
• Illegal, or that infringes anyone’s rights.

You also must not scrape or copy Lunchboxed data at scale, interfere with the service, attempt to access accounts or data that aren’t yours, or farm contribution points. We may remove content, withhold points, or suspend accounts that break these rules. You can report content from the menu next to it.

5. Contribution points

Points and levels reward helpful additions to the database. They have no cash value, can’t be transferred, and can be adjusted or removed if earned through abuse or if an edit is rejected. Perks may change or end.

6. Restaurant owners

You may claim a listing only if you are authorised to act for that business. We review claims and may reject or revoke them. Owners can reply to reviews, edit listing details and menu items, and manage photos, but can’t edit or delete diners’ ratings. Don’t use the dashboard to pressure, retaliate against, or offer incentives for reviews. Booking and ordering buttons link to third parties; Lunchboxed isn’t responsible for those services. Claiming and managing a listing is currently free, and we’ll give notice before introducing any fees.

7. Restaurant information

Hours, menus, prices and other details come from public sources, owners and the community, and may be wrong or out of date. Confirm with the restaurant, especially for allergies and dietary needs. Dish tags such as “Gluten-free” or “Vegan” are community opinions, not guarantees.

8. Our rights

Lunchboxed, its design, software and the compiled database are ours or our licensors’. Apart from your own content, you may not copy or reuse them without permission. We may change, suspend or discontinue any part of the service.

9. Termination

You can delete your account at any time in Settings. We may suspend or end access if you break these Terms or put the service or others at risk.

10. Disclaimers and liability

Lunchboxed is provided “as is” and “as available”, without warranties of any kind. To the fullest extent the law allows, Lunchboxed and its owners are not liable for indirect or consequential damages, or for anything arising from your use of the service or from content, advice or restaurants listed on it. Our total liability for any claim is limited to $100. Some places don’t allow these limits, so they may not apply to you.

11. Copyright complaints

If you believe content on Lunchboxed infringes your copyright, email support@lunchboxed.io with a description of the work, where it appears, and your contact details, and we’ll review it promptly.

12. Changes

We may update these Terms. If the changes are material we’ll update the date above and, where appropriate, let you know. Continuing to use Lunchboxed after a change means you accept it.

13. Contact

Questions about these Terms: support@lunchboxed.io.