Community Guidelines

1. Be honest and helpful

Lunchboxed works because people tell the truth about the food. Rate and review dishes you actually ate, based on your own visit.

• Say what you liked or didn’t, and why. Specifics help the next person.
• Rate the dish and the experience you had, not the person who served you.
• One rating per dish from you. Edit it if your mind changes.

2. Keep it friendly

Honest criticism is welcome. Abuse is not. Don’t post:

• Hate speech, slurs, or attacks on people for who they are.
• Harassment, threats, or encouragement of self-harm.
• Profanity and insults aimed at staff, owners, or other diners.
• Sexual or graphic violent content.

Posts that contain offensive language are blocked before they’re published, and you’ll be asked to reword them.

3. Keep reviews genuine

• No fake reviews: not for your own restaurant, a friend’s, or a competitor’s.
• No paying for, trading, or being rewarded for ratings.
• No spam, ads, links, or promotion in reviews and comments.
• Don’t post personal information about anyone, such as phone numbers, addresses, or private photos of people.

4. Photos

Share photos of the food and the place. Photos must be your own, or ones you have the right to share.

• No nudity, sexual content, graphic violence, or hateful imagery.
• Don’t post photos that identify people who haven’t agreed to it.

Photos are scanned automatically when you upload them, and ones that look unsafe are rejected.

5. Restaurant owners

• Reply publicly and politely. Replies follow the same rules as reviews.
• Owners can’t edit or delete reviews. If a review breaks these guidelines, report it.
• Don’t pressure, bribe, or retaliate against reviewers, and don’t write reviews of your own place.

6. Reporting and what we do about it

See something that breaks these guidelines? Tap the flag icon on a review or comment, or on someone’s profile, and pick a reason. Your report is private.

• A reported review or comment is hidden from other people while we look at it.
• If it breaks the guidelines it stays hidden or is removed. If it doesn’t, we put it back.
• You can also block anyone from the flag menu or in Settings. You won’t see their ratings, reviews or comments, and they can’t follow you.

7. Consequences

We may remove content, restrict features, or close accounts that break these guidelines or our Terms of Service, depending on how serious it is. Repeated or serious violations, such as threats or hate, can lead to a permanent ban.

8. Questions

Not sure if something is okay, or want to appeal a decision? Contact us at support@lunchboxed.io or use the support page.